Refund Policy
At Dealova, we want you to be satisfied with your purchase. If something isn’t right, we’re here to help.
Returns
You have 30 days from the date of delivery to request a return.
To be eligible:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase is required
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days
Non-returnable items
Certain items are not eligible for return:
- Used or damaged items (not due to our error)
- Items without original packaging
- Final sale items (if applicable)
Damaged or incorrect items
If you receive a defective, damaged, or wrong item:
👉 Contact us within 48 hours of delivery
👉 Include clear photos
We will:
- Send a replacement OR
- Issue a full refund
Return shipping
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable
Order cancellation
Orders can be canceled within 12 hours of purchase.
After that:
- Order may already be processed/shipped
- Cancellation may not be possible
Shipping times
Our standard shipping time is 5–10 business days.
Delays may occur due to:
- high demand
- logistics issues
Contact us
For any questions, contact:
👉 support@dealova.store