Shipping policy
Thank you for shopping with Dealova. Please review the information below regarding order processing, shipping, tracking, and delivery.
📦 Order Processing
Orders are typically processed within 1–3 business days after payment is successfully completed.
Processing may take longer during holidays, unusually high order volumes, or circumstances outside our reasonable control.
Once your order has been processed and shipped, shipping or tracking information will be provided when available.
🚚 Estimated Delivery Times
United States: Approximately 7–15 business days after shipment
Delivery times are estimates and are not guaranteed arrival dates. Actual delivery times may vary depending on the destination, carrier operations, customs processing, weather, holidays, or other circumstances outside Dealova's reasonable control.
Please note: Some Dealova products are shipped directly from our fulfillment partners and may originate outside the United States.
📍 Tracking Your Order
When tracking is available, tracking information will be provided by email or through the tracking information associated with your order.
Please allow several business days after shipment for tracking information to begin displaying updates. Carrier systems may occasionally experience delays between the physical movement of a package and the appearance of an online tracking update.
Multiple Packages
Products in the same order may be fulfilled from different locations or by different fulfillment partners. Your order may therefore arrive in multiple packages or on different days.
You will not be charged additional shipping fees solely because an order is divided into multiple shipments.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please double-check your shipping address before submitting your order.
If you notice an error, contact us as soon as possible. We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that an address can be changed after an order has entered processing or has shipped.
If an order is returned because an incorrect or incomplete address was provided, additional shipping costs may apply if reshipment is requested.
Packages Marked as Delivered
A package may be considered delivered when the shipping carrier's tracking information confirms delivery to the shipping address provided with the order.
If tracking shows that your package was delivered but you cannot locate it, please:
- Check your mailbox, parcel locker, front door, side door, reception area, and other possible delivery locations.
- Ask household members, neighbors, building management, or reception staff whether they accepted the package.
- Contact the shipping carrier for additional delivery information.
- Contact Dealova so we can review the available shipment information.
Carrier delivery confirmation does not prevent us from reviewing a legitimate delivery issue. Additional information may be requested from you or the carrier while the matter is investigated.
Lost or Missing Packages
If tracking has not confirmed delivery and you believe your package has been lost in transit, please contact us with your order number.
We will review the available tracking information and, where appropriate, work with the carrier or fulfillment provider to investigate the shipment.
Depending on the circumstances and outcome of the investigation, an eligible order may qualify for a replacement or refund.
Shipping Delays
Although we work to have orders delivered as quickly as possible, occasional shipping delays can occur.
If we learn that we cannot ship an order within the time represented when it was purchased, we will provide any notice, cancellation option, or refund required by applicable law.
If your order appears significantly delayed, please contact Dealova before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.
Refused & Returned Packages
If a shipment is refused, unclaimed, or returned to the sender, please contact us.
Refund or reshipment eligibility will depend on the circumstances and our applicable Refund Policy. Any permitted deductions or reshipping charges will be applied only to the extent allowed by applicable law.
Order Cancellations
If you would like to cancel an order, please contact us as soon as possible.
We cannot guarantee cancellation once an order has entered fulfillment or has already shipped.
Nothing in this policy limits any cancellation, refund, or consumer rights that apply under applicable law.
Need Help With Your Order?
If you experience a shipping problem, please contact Dealova with your order number and a description of the issue.
We encourage customers to contact us first regarding delivery problems. Many shipping issues can be resolved quickly without involving a bank or payment provider.